Email to Dropbox not working, no files uploading.

I discontinued the use of dropbox email and switched everything to file requests. That is more flexible. It appears that duplicates are not saved, which is a nice feature.

Overall, waiting solves most problems. I am good for now.

---

Email to Dropbox only works when files are attached, rather than included inline in the email itself. When using this feature, please make sure to add files as an attachment.

---

Such a statement as this from a Dropbox representative does not instil confidence.

Of course the file needs to be properly attached for Email to Dropbox, but the outages we've encountered and have reported here are not in any way to be accounted for because we weren't already doing this: The service simply stopped working the way it should for a reason that, as yet, Dropbox hasn't shared. 

Rather than make a statement that's not relevant to the issue, I'd be far happier to hear a concrete explanation for what happened, and confirmation that, as users, we can be confident about not needing to expect the issue again.

To state the issue "should have been resolved for all users" feels wholly reactive, when what we want is a diagnostic response, and to hear Dropbox is on of top of the problem and has taken action to prevent any recurrence. What I'm left with instead is a sense that Dropbox doesn't itself fully know/understand the outages' root cause, and consequently I don't feel reassured I won't be impacted again in the future. 

To be clear: I'm happy overall with Email to Dropbox, not least however because I, personally, have an alternative means of getting my documents to Dropbox whenever these admittedly fairly infrequent Email to Dropbox service outages occur.

Hi ocHoco,

Thanks for your feedback here.

We have indeed addressed the root cause. For various reasons, we can't share the exact details of the cause and resolution of the outage.

If any users are still experiencing this or a related issue, we would like to know so that it can be addressed, as well as ensuring that users are clear on how Email to Dropbox works.

Regards,

Ben

not working......again

I can confirm we are seeing the problem again too.  At this point, I would just like to ask not just that the issue be resolved, but can we have some kind of idea as to why this keeps happening, and what Dropbox IT can to to help improve reliability?

I do not believe that you have found the root cause as many of us are experiencing the same issue again. We are not seeing any of our scheduled email go to the email attachments folder (and yes, the emails have attachments). Since the mail does not go to the folder, our downstream locations are having the necessary files updated. 

Agree with GreyFox386 and treebranchmedia.

So much, by the way, for the Community Manager's assertion two weeks ago that they'd "indeed addressed the root cause".

To reiterate a sentiment I expressed earlier, I consider it a disingenuous deflection on the Community Manager's part to have been reminding in these responses that the file needs to be properly attached for Email to Dropbox to work.

A Community Manager / Moderator response to this problem is not at all the appropriate forum for issuing such a reminder or "ensuring that users are clear on how Email to Dropbox works". One hand will forever be enough to count the number of Dropbox users purposely seeking out or visiting this thread who need such a reminder.

If by issuing such reminders here, your purpose is to be condescending, then well done: Mission accomplished.

Something closer to an actual explanation for what might be at the root of or causing the outages would be more welcome than another trite declaration that the root cause has indeed been addressed - for real this time, assuredly, beyond all question.

Apologies, we reported as a recurring issue however our source data supplier has since indicated it is their issue. Apologies!