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Forum Discussion

jamesalm's avatar
jamesalm
Helpful | Level 6
11 months ago

Email to Dropbox not working, no files uploading.

I've been using the email to dropbox function pretty consistently for a few months now. Just today I noticed it doesn't seem to be working. I have an application setup to email invoices to my dropbox...
dropbox business
sync
upload
  • BenDBX's avatar
    BenDBX
    9 months ago

    Hi Everybody,

     

    This issue should have been resolved for all users. Please let us know if it is still affecting you.

     

    Email to Dropbox only works when files are attached, rather than included inline in the email itself. When using this feature, please make sure to add files as an attachment.

     

    IA Accounting can you try emailing your your file(s) as attachments and let us know if this is working for you?

     

    Thanks,

    Ben

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi GreyFox386, just to be 100% certain, are the files definitely included as an attachment, and not added into the body of the email?

 

How large are the files you're trying to email to your account? Do you use any email forwarding or redirections at all?

  • GreyFox386's avatar
    GreyFox386
    Helpful | Level 5
    11 months ago

    Hi Jay, 

     

    Yes, trying this as attachments in both PC and Android.  On PC using Microsoft Outlook and the paperclip icon to attach, and on Android, using the Gmail app, also with the paperclip.  The Excel file I tested with (.xlsx) is 3mb, and the PDF file I tried was 1mb.

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      11 months ago

      Jay It's not working for me either. I just sent a couple test emails with an attachment, and none of the files arrived in the folder.

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        11 months ago

        Jumping in as well to confirm that I can also say this is not working.

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