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Forum Discussion
Dropbox Transfer "Couldn't add some files"
Hello,
I am trying to create a Dropbox Transfer of the entire contents of a folder. The folder contains 76.8 GB in total and over 16K of files. I am doing this from my Windows desktop. The folder i...
For anyone else with a similar issue:
After my issue was brought to the attention of the Transfer team, it seems that there is both a total size and number of files limit. The transfer that I was attempting failed (nearly immediately) because the limit was 10,000 files. I was attempting a Transfer that was over 16,000 files.
Dropbox team - thanks for the quick response once my issue got sent to the Transfer team. You would have saved me a LOT of time and headache if you would include the file count limit somewhere, such as in the error message or in your Transfer documentation. I initially raised this issue weeks ago and it should have been an easy clarification.
Even though I pay a monthly fee I cannot get a file to transfer thru Dropbox, and I cannot find a way to reach a live technical person to help me.
This seems like a ripoff.
- Megan
Dropbox Staff
Hey AlexFred10021, let's jump right into this!
Can you give me some additional info on this?
Which platform do you use on your end? Do you get any specific errors?
Let me know more, and we'll take it from there.
