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Forum Discussion

22ratcat22's avatar
22ratcat22
New member | Level 2
2 years ago

Dropbox thinks my iPhone is locked and won't upload photos.

dropbox thinks my iPhone is locked and won't upload photos
Mobile
Sync
upload
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey jrubenstein1974, welcome to our Community! 

 

Would you mind clarifying your computer's OS, along with the version of the Dropbox app that you're using there? 

 

You can find this by hovering your mouse over the little Dropbox icon, next to your WiFi on your menu bar. 

 

If you have a screenshot of the error message you get, I'd appreciate it in order for me to have a visual too. 

 

I'll be waiting for your reply! 

jrubenstein1974's avatar
jrubenstein1974
Explorer | Level 4
7 months ago

Hi Megan,

 

Thanks! Dropbox app: 199.46287

Computer OS: Windows 10 education, 64 bit.

Screenshot: 

Would be grateful for help!

Best,

Jen

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    7 months ago

    Hey jrubenstein1974 - sorry to jump in here, but could you make sure that your iPhone is running the most recent version of the device's OS and the Dropbox mobile app as well? 

     

    Have you tried signing out from your account through the app's preferences and logging back in since you first noticed this by the way?

    • jrubenstein1974's avatar
      jrubenstein1974
      Explorer | Level 4
      7 months ago

      Hi Walter,

       

      Yup. I just did both of those things and it's still not working. I can manually move folders of photos (under DCIM) from my iphone to camera uploads on dropbox, but that is not a great system, as there are lots of folders and I'm worried about deleting files by accident. (It is also time consuming.)

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        7 months ago

        Have you also ensured that your computer is a trusted device on your iPhone jrubenstein1974?

         

        You can follow these steps that Apple recommends to make sure that your device is trusted by your computer:

        1. Plug your device into your computer
        2. Your computer will report that your device is locked
        3. On your mobile device, you should see a message that asks if you'd like to trust the computer that you are plugged into
        4. Tap “Trust" on your mobile device.

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