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rokman54's avatar
rokman54
New member | Level 2
2 years ago

Dropbox sync stuck at 10846 files for two weeks.

My dropbox sync is stuck at 10846 files for two weeks on my Windows 10 computer. I have already tried the obvious solutions suggested here including disabling syncing and reenabling it and reinstalling the dropbox app. I have had similar issues occasionally and have found that renaming/deleting certain problematic files usually fixes the problem. I would appreciate it if Dropbox can tell me which file/folder is causing this problem. 

desktop
sync
Windows
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi rokman54, sorry to hear about this issue.

     

    If you click on the small Dropbox icon in your system tray, and go to your “Sync history” tab after that, are you seeing any errors for any of the files that are currently trying to sync? 

     

    Other than that, you can open your local Dropbox folder, and see if any of your files/folders have the red X syncing icon next to them, indicating they can’t sync.

     

    If that doesn't help, can you clarify what's the app version of your Dropbox app, as well as how many files your Dropbox app is currently syncing? You can double check the latter by right clicking on your local Dropbox folder, and selecting "Properties".

     

    Keep me in the loop for any updates.

    • rokman54's avatar
      rokman54
      New member | Level 2
      2 years ago

      There are no issues on the sync history. Also it doesn't show any file that is syncing. There are too many folders and files to manually check which file has a X on it. 

       

      My app version is v187.4.5691. The number of syncing files is stuck between 10848 and 10855. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi again, rokman54! Just to clarify, are you seeing this number, when right clicking on your local Dropbox folder? Can you send me a screenshot of what you see, when visiting its Properties?

         

        In any case, I’d like us to make sure that your desktop app doesn’t sync overall more than 300k files, since this can cause performance issues.

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