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rokman54's avatar
rokman54
New member | Level 2
12 months ago

Dropbox sync stuck at 10846 files for two weeks.

My dropbox sync is stuck at 10846 files for two weeks on my Windows 10 computer. I have already tried the obvious solutions suggested here including disabling syncing and reenabling it and reinstalli...
Desktop
Sync
Windows
rokman54's avatar
rokman54
New member | Level 2

There are no issues on the sync history. Also it doesn't show any file that is syncing. There are too many folders and files to manually check which file has a X on it. 

 

My app version is v187.4.5691. The number of syncing files is stuck between 10848 and 10855. 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hi again, rokman54! Just to clarify, are you seeing this number, when right clicking on your local Dropbox folder? Can you send me a screenshot of what you see, when visiting its Properties?

 

In any case, I’d like us to make sure that your desktop app doesn’t sync overall more than 300k files, since this can cause performance issues.

  • rokman54's avatar
    rokman54
    New member | Level 2
    12 months ago

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hey rokman54 - sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

       

      Thanks so much!

      • rokman54's avatar
        rokman54
        New member | Level 2
        12 months ago

        I tried both and it didn't fix the problem. Now the sync is stuck between 12264 and 12268.

         

         

  • rokman54's avatar
    rokman54
    New member | Level 2
    12 months ago

    I have 204,387 Files, 2,239 Folders.

    Also here is my screenshot of the properties on my local dropbox folder. Nothing indicates  the number of files to be synced

     

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