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Forum Discussion
Dropbox photo sync is missing lots of photos.
I've been using the automatic photo backup for a long time now, and I assumed it is reliable and all my photos are being backed up successfully when it says they are. I am really alarmed to discover ...
Megan
Dropbox Staff
Dropbox StaffHey redec, thanks for posting here!
Would you mind clarifying how exactly you were uploading the content to your account?
You mentioned the "automatic photo backup". Are you referring to our camera uploads, our Backup feature, or you were simply adding the files inside your local Dropbox folder?
In any case, feel free to let me know more, and we'll take it from there.
Thanks a bunch!
This is using the "camera uploads" feature
- Megan
Hi redec, thanks for the info!
Do you use our app on your mobile, or are you connecting your mobile to your computer using a cable?
We can reset your camera uploads for you if you wish, and if you still have the photos saved in your camera roll on your mobile.
- I use the app on my mobile. I'm not sure if I want to reset my camera uploads yet. Is that something I can do on my side when I'm ready? Or is it something you have to do on your side?
- Megan
Take your time redec!
This is something that we can help you with, and not something you can do on your end.
Of course, you can always manually upload any file that wasn't uploaded to the account.
