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Forum Discussion
Dropbox not syncing certain files
For the past few days, dropbox has not synced a few specific files on my mac.
I get this when I check the status in menu bar
I've cleared cache, fixed permissions, and run check disk on my mac drive and no luck. Thoughts?
Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder. I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip. The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur. :)
- Chris_J
Super User
Hello
Same thing. Still no sync.
I'm also seeing that some of these files that aren't syncing came from windows PCs. That said, there are no characters in the names that are incompatible with windows.
- Chris_J
Bauss
Can you answer the 2 questions that I posted? I want to help you. :)
- I've rebooted the Mac, and ensured that no other programs are running, and it still seems to not sync.
These are audio files that are part of a logic project. Even when Logic is not in use, the files to not sync.- Chris_J
Thanks buass
Okay, I reached out to my other Super Users and some Dropboxers, maybe they have an idea but I would encourage you to go ahead and submit a Support Ticket and meanwhile, perhaps others might chime in here.
Submit a ticket https://www.dropbox.com/support
Check or update Ticket via https://www.dropbox.com/support?ref=dropboxsupport
Please be patient and it will take some time and please include this Thread url as it contains useful info. And Good Luck
I am having a similar issue with some font files. They've been in my Dropbox and fine for years. All of a sudden, syncing seems to be stuck, and Dropbox is reporting it can't sync the files.
Hi All,
There are certain files with a folder on my system that do not sync with Dropbox. Every day I run automation scripts and the files are updated on my computer. I have selected the whole folder to sync but some files do not sync at all. I have tried all the troubleshooting steps. Can someone please advise?- Hannah
Dropbox Staff
Hey akshay2023, thanks for bringing this to our attention.
Are you on a Mac or Windows computer?
Do the files contain any incompatible characters?
And what's the sync status and version of the Dropbox app, if you hover over your Dropbox icon?
The sync status shows up to date. And the version is 179.4.4917. I am using a windows 11 laptop
Suddenly there are files in a folder that are not backed up. Other files in the same folder are backed up. Has anyone experienced the same?
- Hannah
Hey StigN, thanks for reaching out to us about this.
Can you please confirm if you're referring to the computer backup feature or perhaps files in your Dropbox folder that are not syncing to your account?
Make sure to check this article as well and any additional info you can provide us, would be helpful.
Thanks!
- Sorry, it is files in my Dropbox folder on my pc that are not syncing to my work pc, iPhone. Only some of the files, not all og them.
- Hannah
Thanks for clarifying, StigN.
What is the sync status and version of the Dropbox application on your PC (not the work PC, the other one)?
You can hover over the Dropbox icon in your system tray to find this info.
Version 184.4.6543
Uploading 4 files.....
Downloading 2 files.....
The up/downloading has been there for a long time and nothing happens.
