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Forum Discussion

JOfE's avatar
JOfE
Experienced | Level 11
5 years ago

Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

Dropbox version v110.3425 in macOS 11 is not showing integration in the finder menu. It is also not showing smart sync notifications in finder windows. Anyone else have this problem?
Desktop
Mac
Sync
  • Megan's avatar
    Megan
    4 years ago
    Thanks for the added info MartinL1!

    Could you please try the following steps:

    -Click on the Dropbox icon
    -Open your Activity Monitor from your Mac Utilities folder
    -Search for "Dropbox" in the search bar, and click the "x" on the top left, to force quit everything related to Dropbox
    -Re-start Dropbox from the applications folder by double clicking on the Dropbox application
    -Click on the Apple icon in the top left of your screen
    -Click on "force quit"
    -Relaunch the finder

    Thanks! 
John M.167's avatar
John M.167
Explorer | Level 4

Same, I'm on 113.3.427 and still have the same problems with Finder integration and no right-click menu.

macOS v11.1

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago

Hey there John M.167; I'm sorry to jump in here, but I just wanted to mention that you seem to be running a beta version of the desktop app.

 

Could you see if this persists on our latest, stable version?

 

To do so, make sure to toggle off the 'Early releases' button in your account's settings and then download and install the app using this link. 

 

Let us know how it goes!

 

  • John M.167's avatar
    John M.167
    Explorer | Level 4
    4 years ago

    Hi Walter,

     

    Thanks for that advice . I have done as you have suggested (downgraded to latest stable 112.4.321) and everything in Finder now appears to be working properly again.

     

    Regards

    John

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