We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

ajw1414's avatar
ajw1414
Helpful | Level 6
5 years ago

Dropbox link keeps changing

Morning, I have a excel file on dropbox where I setup a macro to have a powerquery run overnight to pull data from our databases and then save.  What we call our master data excel file. Afterward...
Share
Shared Links
Third Party Integrations
  • ajw1414's avatar
    ajw1414
    5 years ago

    Thank you all for the response.  

    I ended up submitting a ticket in through Dropbox.  This appears to be related to a update they performed.  They rolled back for my individual file and the link appears to be staying the same now. 

    We ended up moving our master data file to a local drive.  This does mean we have to relink 250 files, but at least we have control of such issues in the future, but I wanted to post here in case others have the same issue going forward.  Good luck.

     

    I just received an update from our engineering team with news on a temporary fix. 

    It looks like we were able to isolate this issue to a recent update of ours. While we're working to get this fixed, we've rolled back the update for your account and I've verified that the machine you contacted us about initially, "CHS4156695", has reverted that update. 

    My team will continue to work on getting this fixed - but we didn't want that to be at the cost of your productivity. 

    I'm going to leave this ticket on-hold for the time being as I monitor for updates, but you should be good to go. 

ajw1414's avatar
ajw1414
Helpful | Level 6

Morning, that would be great.  I played around with the files and folder on dropbox.  Anytime I save any file within any folder, the links are changing. 

Previously the links had not been changing.  November 15th is the date we started to experience this issue as well so Mark has nailed describing the issue.  Please keep us updated.  Over 250 files linked to the old dropbox link.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hi Jonathan H.1; thanks for your report!

    I've moved your post under this thread as they seem to be related as you mentioned. 

    As I'd need account specific information to assist furrther, would it be OK with you if I reached out to the email address that's connected to your Community's profile to work on this internally? 

    • Jonathan H.1's avatar
      Jonathan H.1
      Collaborator | Level 9
      5 years ago
      Yes please do. I already opened a zendesk ticket but zendesk doesn't seem to be working.
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for the speedy response Jonathan! 

        I found your existing ticket on our system and sent you an email through that. 

        Whenever you get a spare minute or two, please take a look at your inbox and we'll take it from there.

        Thanks again and talk to you via email soon :envelope:

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!