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Forum Discussion
Dropbox link keeps changing
Morning,
I have a excel file on dropbox where I setup a macro to have a powerquery run overnight to pull data from our databases and then save. What we call our master data excel file.
Afterward...
Thank you all for the response.
I ended up submitting a ticket in through Dropbox. This appears to be related to a update they performed. They rolled back for my individual file and the link appears to be staying the same now.
We ended up moving our master data file to a local drive. This does mean we have to relink 250 files, but at least we have control of such issues in the future, but I wanted to post here in case others have the same issue going forward. Good luck.
I just received an update from our engineering team with news on a temporary fix.
It looks like we were able to isolate this issue to a recent update of ours. While we're working to get this fixed, we've rolled back the update for your account and I've verified that the machine you contacted us about initially, "CHS4156695", has reverted that update.
My team will continue to work on getting this fixed - but we didn't want that to be at the cost of your productivity.
I'm going to leave this ticket on-hold for the time being as I monitor for updates, but you should be good to go.
Hi Walter, thanks for the update, but not quite the same issue. It appears that after a file is saved that the dropbox link now changes. I'm unsure why.
Old Link
https://www.dropbox.com/s/6pcuy45qfpgal5d/FILE Name
After updating/performing a data pull, then saving the file. We now have new links which detroys out power query links between the excel files. The link change has never occured before. Not sure why it's an issue now.
Walter
Dropbox Staff
Dropbox StaffThanks for following up and providing the extra details here ajw1414.
I'm still not sure how shared links to files of yours can be altered after running a macro in Excel; I'd love to look into it though.
Therefore, would it be OK if I reached out via the email address that's connected to your Community's profile to dig a tad deeper into this matter?
Hello - this has been happening to me as well for the last week or ten days - over the years I have provided clients a link with a PDF file that is updated daily on our end, and this link has remained active for years. Recently everytime I have saved over the old PDF with the current version, the old link has become inactive and I have to generate and send a new link to my clients and collegues. This has been very frustrating as the clients think it is something we have done on our end.
- Walter
Hi markbroemer - welcome to our Community!
This definitely sounds strange; would you like me to reach out via your Dropbox associated email address so I can look into this with all of our tools at my disposal?
In the meantime, could you forward me a screenshot of the error you get when you access the mentioned -now inactive- shared link?
Thanks!
It's a 404 error - here is the now inactive link created earlier today that got broken after saving a new file over the original file:
https://www.dropbox.com/s/l3iqv2wlr457mhf/INVENTORY_DOCUMENT_-_FOR_INTERNAL_USE.pdf?dl=0
Looking at the version history of this file - prior to November 15, any files copied over the original were processed in Dropbox as an edit of the original document. Starting November 15, the same action is causing the file in Dropbox first to be deleted and then the new version is created as a new file with a subsequent new public link.
Morning, that would be great. I played around with the files and folder on dropbox. Anytime I save any file within any folder, the links are changing.
Previously the links had not been changing. November 15th is the date we started to experience this issue as well so Mark has nailed describing the issue. Please keep us updated. Over 250 files linked to the old dropbox link.
As per here: https://www.dropboxforum.com/t5/Files-folders/Dropbox-link-keeps-changing/m-p/383200#M137432
The shared link to my file keeps changing without my permission. The file isn't being moved/deleted.
- Walter
Hi Jonathan H.1; thanks for your report!
I've moved your post under this thread as they seem to be related as you mentioned.
As I'd need account specific information to assist furrther, would it be OK with you if I reached out to the email address that's connected to your Community's profile to work on this internally?
