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Forum Discussion
Dropbox is stuck on a file I deleted
The "syncing" icon has been displayed on my Dropbox icon in my Mac system bar at the top of the screen for over a week now. Curious I looked at what it was trying to sync and it was a random file. I ...
Hey cloudstoragelover, sorry to jump in.
If you haven’t tried this recently, can you please unlink - relink your Dropbox app, and let me know if there’s a difference after that?
I restarted my Mac, sync message is unchanged. It's the latest version, MacOS Sonoma 14.0, m1 and 16GB of memory. Location is the default -
/Users/username/Library/CloudStorage/Dropbox
Thanks for any help. The TL;DR summary is it was stuck on that one file syncing, so I deleted it via dropbox.com as i don't even know where it exists otherwise. Now it is trying to upload it again for some reason. I don't even know where a file named "Messages xxxxxxx.png" came from.
Having the same issue since yesterday with a Word doc that has been deleted, but Dropbox keeps trying to sync it. The doc no longer exists in the original folder, and my other computers hooked up to the same Dropbox account have no such issue, so it must be localized to my PC.
I've tried a number of workaround but nothing works, and if the file doesn't exist in the synced folder, I'm left empty handed. The issue this causes is delayed sync of other file - since the priority remains the Ghost doc - and also slowed computer speed in other apps.
Must be a recent issue.
I have another PC synced to the same folder and no error on that one, which is a PC, so like you mine is on this machine only. It doesn't impact Dropbox's functionality thank goodness but annoying that it is stuck in a never-ending loop!
- Nancy
Dropbox Staff
Thanks for the info, cloudstoragelover!
If you’re still seeing the same file, when checking for syncing errors/the sync queue on your desktop app, please send me a screenshot of that as well, so that I can take a look.
smallbizHokkaido, sorry to hear the same thing happens for you.
Can you clarify the OS version of your device, and send me a screenshot of your desktop app’s syncing status and app version?
Nancy The "View sync issues" shows no problems. At the bottom of the pop-out menu from the system bar at the top of my Mac it says "syncing 3 files" but I have no actual files I'm trying to sync. Here's what I see (attached).
