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liz_brady's avatar
liz_brady
Explorer | Level 4
3 years ago

Dropbox desktop app is not showing the same folders as web app

The basic issue is that I can't see on my desktop app all of the same folders that I can see in the web version (via my internet browser). Below are some details:   I'm using a Dell Inspiron that's...
Desktop
dropbox business
Share
Sync
Web
  • Jay's avatar
    Jay
    3 years ago

    Hi liz_brady, thanks for bringing this to our attention.

     

    Do any of the folders have any incompatible characters which Windows is unable to process, and thus can't sync them?

     

    Keep me updated with any progress!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi liz_brady, thanks for bringing this to our attention.

 

Do any of the folders have any incompatible characters which Windows is unable to process, and thus can't sync them?

 

Keep me updated with any progress!

liz_brady's avatar
liz_brady
Explorer | Level 4
3 years ago

Yes! My colleague has a Mac and had labeled some folders using an asterisk and a colon and that was the issue! Thanks so much for the reply. I'm relieved it was an easy fix!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    No worries,  I'm glad to hear you were able to rename the folders so they could sync to your computer.

     

    Enjoy your week!

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