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Forum Discussion
Dropbox desktop app is not showing the same folders as web app
The basic issue is that I can't see on my desktop app all of the same folders that I can see in the web version (via my internet browser). Below are some details: I'm using a Dell Inspiron that's...
Hi liz_brady, thanks for bringing this to our attention.
Do any of the folders have any incompatible characters which Windows is unable to process, and thus can't sync them?
Keep me updated with any progress!
Jay
Dropbox Staff
Dropbox StaffHi liz_brady, thanks for bringing this to our attention.
Do any of the folders have any incompatible characters which Windows is unable to process, and thus can't sync them?
Keep me updated with any progress!
Yes! My colleague has a Mac and had labeled some folders using an asterisk and a colon and that was the issue! Thanks so much for the reply. I'm relieved it was an easy fix!
- Jay
No worries, I'm glad to hear you were able to rename the folders so they could sync to your computer.
Enjoy your week!
