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Forum Discussion
DropBox creates duplicate screenshots on the app.
#MacOS - when I take a partial screenshot on my Macbook (CMD+Shift+4), it seems DropBox creates duplicate copies of the same screenshot. Sometimes I get 2 or 3 dups, other times there are up to 5 dup...
Hi Nancy,
I went into the app, Preferences, Backups, unchecked the "Share screenshots and screen recordings using Dropbox", exited out, signed out. Then reloaded the app, Preferences, Backups, and re-checked the box "Share screenshots...."
Took a screen shot and the same issue happened. One original file, then 3 more duplicates in the Dropbox/Screenshots folder. Also, the screenshot was placed on my Desktop folder. It should be noted, I never see the message from Dropbox about "a link has been created for this screenshot", etc. When I take the screenshot, a popup thumbnail appears on the bottom right of my screen, stays visible a few moments then disappears.
Any help you can provide will be greatly appreciated. I'm getting tired of having to go into Finder and send the duplicate files to Trash. Thanks, Paul
Jay
Dropbox Staff
Dropbox StaffHi PTB_9< if you disable the screenshot feature in the desktop app, and then take a screenshot, does the same issue occur?
What about when you quit the Dropbox desktop application completely?
Hi Jay,
I unchecked the box "Share screenshots and screen recordings using Dropbox" in the Dropbox app (Preferences, Backups) and took a screenshot. The "Screenshot" app in MacOS (Monterey) saved it to my Desktop folder, no additional duplicate files anywhere (Yes!!!). I also quit Dropbox app completely and tried taking another screenshot - no issues, no duplicate files, only 1 screenshot captured/saved to my Desktop folder.
Went into the "Screenshot" app options in MacOS, and changed the default folder from "Desktop" to "Dropbox/Screenshots" folder and took another screenshot - again, no issues, no dups!
So my question is: now that I'm saving the screenshot (using MacOS app) under the Dropbox/Screenshots folder, does that mean I'm losing any other functionality that Dropbox "Share screenshots and screen recordings using Dropbox" would provide?
Thanks so much for your help!
- Hannah
Hey there PTB_9, happy Monday!
So the feature in question exists to allow you to automatically save screenshots and screen recordings to your Dropbox folder.
If you're taking your screenshots and manually moving them to your Dropbox folder, the end result is the same, it's just done manually.
Would you like to continue doing this, or would you like to continue troubleshooting with us about the screenshots feature?
Hey Hannah!
So, I'm o.k. if we continue to troubleshoot why Dropbox is creating multiple screenshot files on my MacBook Pro when that checkbox is checked in DB settings. But, I'm also satisfied with the solution to manually point the screenshots to DB folder (without the checkbox checked). If you are willing to spend more time on troubleshooting this issue, I am too. What additional information or steps do you need from me to proceed?
