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Forum Discussion
Dropbox Beta: Files show both icons simultaneously - green circle and cloud-arrow - but are offline
I just moved to Dropbox beta for Mac (the latest version). After the folder successfully showed up in my new location, all files and folders were set to "offline only" - very annoying, but I guess that's the default behavior now. I had hoped it would recreate the previous state of what's offline and what's online. I am on a fast fiber optics internet connection and my computer was on overnight. Everything stayed offline. I now have to manually click on every single little cloud icon...
But there is something else that's clearly a bug. Everything that was previously set to "available offline" (which was the majority of my files), now has the green downloaded circle (including the correct file size) and the "offline-only" cloud icon. When I click on any of these files, they are in fact offline and have to be downloaded.
Am I alone with this strange behavior?
Thanks. - Markus
I upgraded to the Beta a few days ago & had this exact issue. I have zero idea why I have two different icons which I believe show the same thing but at the same time weren't accurate? Some files that I had the green tick for still had to be downloaded? It was very confusing. I'd even right clicked some files to make them available offline, they appeared to be downloaded, but on double clicking they started downloading again - wild!
I work in a photography/retouching workflow & also found that thumbnails for TIFS would no longer update/re-render an up to date thumbnail when files were edited. There were a bunch more issues that I really tried my best to work with, however after a few days of trying I've given up & opted out of the beta.3 main killer issues with the beta:
- This article's green circle & cloud arrow inconsistency and inaccuracy
- thumbnail issue mentioned above
- when right clicking sync a folder to become offline, the old stable version shows you each file being downloaded & the progress of the downloads: the beta has none of this.
Every issue I had now has gone since returning to the old file location in the user folder. I sincerely hope I don't get forced back into it anytime soon as it really broke my workflow. I do realise its a beta but so many quality of life problems currently exist, it's super concerning.- Nancy
Dropbox Staff
Hi THX1965 and georgecwbrown! I hope you’re both doing well.
After the Dropbox update for MacOS, the syncing icons you’re seeing are a bit different indeed. If you haven’t done so already, can you please take a look at this Help Center article and let me know if you have any questions afterwards?
Hi Nancy,
I know 🙂 I had the green ticks as I had made the files 'available offline' however it also had the 'online only' icon as well. Many of my files had both of the status symbols. However on attempting to open the files it decided to download them again.
I don't want to hijack this thread as I've opted out of the beta & resolved my own problem. So I'll hush now 🙂
I'm having an issue on Mac (it's the latest version) where on my dropbox folder i have both a green checkmark and a cloud with a cross through it on all files. When i select the folder or files and click "make available offline" nothing changes but the checkmark. the File doesn't actually download. the only way to download the file is to physically try to open it, and i've noticed it goes back to online only after a while. It is not an ignored file as the default seems to be it being only on the cloud. I attached a photo to show what i mean. Attached is one file that i physically opened, the other is one that is set to be available offline but isn't actually.
