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mx's avatar
mx
New member | Level 2
7 years ago

Dropbox Badge not showing in Office 365

Hi - we have an enterprise MS Office account (MS Office 365 ProPlus) and a Dropbox Business Account

The Dropbox badge is no longer showing in any Office product.

- The files are stored in my Business Dropbox folder

 

I have completely uninstalled and reinstalled Dropbox to no avail

 

any ideas on how to get the badge working properly - I used to use it extensively

 

thank you

dropbox business
Microsoft Office
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  • Jane's avatar
    Jane
    7 years ago
    Hey pedmunds, thanks a lot fo your ongoing cooperation while you were working with my colleagues! 
     
    I’m just going to update this thread for future reference, as other users experiencing this issue may have a look at the solution that worked for you. 
     
    Our higher level technician recommended that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without affecting or removing your files. Here are the steps to go about with this option: 
     
    #1. Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
    #2. Click on the :gear: icon & then select "Preferences".
    #3. Select the Account tab 👤 . 
    #4. Click the "Unlink" button in the Account tab.
    #5. Your Dropbox will then prompt you to re-enter your account information.
     
    Your account will then take a few moments to re-index your Dropbox folder and sync any pending changes before returning to normal activity. (Extra tip: You may need to restart your device once!)
     
    Cheers! 
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey mx!
     
    Initially, can you please check if you have the latest stable version installed (51.4.66). Keep in mind that a beta version can be recognized by a xx.3.xx, instead of the xx.4.xx. If you’re on a beta build, it means that you have opted in to Early Releases in your online account settings. For this reason, I’d kindly suggest that you turn this off and install our stable build. 
     
    Something else to ensure is that your Dropbox status shows as "Up to date” and that you have the Dropbox badge enabled. I’d also recommend having a look through this checklist and see if any of those do the trick for you. 
     
    Let me know if you’re still having some trouble with it or if you have any more questions! 

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