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Forum Discussion

Jodes's avatar
Jodes
Helpful | Level 5
3 years ago

Dropbox app won't upload images anymore from the iphone

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?
Mobile
Sync
upload
  • Megan's avatar
    Megan
    3 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

leandrosilva's avatar
leandrosilva
Collaborator | Level 10

Hello everyone,

 

I'm having the exact same issue after the latest iOS 16.3.1 update.

 

For example, if I take a screenshot from iPhone and then try to upload it to a Dropbox folder, I'm receiving the following message / error:

 

"Sending failed.
File upload failed. Check and try again."

 

 

I already reinstall the Dropbox app, restarted the phone, but the issue persists.
How to solve it?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi leandrosilva, I'd be happy to help! 

 

You mentioned that you have some issues when trying to upload your content to your Dropbox account. What is the version of the Dropbox app on your mobile?

 

Also, can you walk me through the steps you follow, in order for you to upload the content? Do you click the + button in the Dropbox app, or go through your files on your mobile, then click "share"? 

 

Keep me posted!

  • leandrosilva's avatar
    leandrosilva
    Collaborator | Level 10
    2 years ago

    Hi Megan,

    Thanks for your reply.

    Dropbox App version: 316.2.2.

    Please find below the detailed steps:
    01. Take the screenshot (pressing the side button and the home button at the same time);
    02. Click on the screenshot (while it’s showing its preview on the lower left corner);
    03. Click on the upload icon (top right corner - icon: arrow up inside a rectangle);
    04. Select Dropbox (from the installed Apps available);
    05. Select the Dropbox folder where to upload the file;
    06. Click on Save (top right corner);
    07. Sending file;
    08. Error: "Sending failed. File upload failed. Check and try again."

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey leandrosilva and roger272, thanks for letting us know about this.

       

      I tried to reproduce this on my end, but I'm not having any issues.

       

      Can you tap on 'account', then on the gear icon, then on 'clear cache', and restart the app, to see if that helps?

      • leandrosilva's avatar
        leandrosilva
        Collaborator | Level 10
        2 years ago

        Hi Hannah,

         

        Thanks for your reply.

         

        I already 'clear cache', 'clear history' and even re-installed Dropbox app, but the problem remains.

         

         

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