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Forum Discussion

Jodes's avatar
Jodes
Helpful | Level 5
3 years ago

Dropbox app won't upload images anymore from the iphone

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?
Mobile
Sync
upload
  • Megan's avatar
    Megan
    3 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Jubilbae, sorry to jump in, but could you clear the app's cache on your device and then try to upload your files again?

 

If you still get the same error, please send us a screenshot so that we can have a visual too. 

 

 

Thanks!

Jubilbae's avatar
Jubilbae
Explorer | Level 4
2 years ago
Walter first of all, I've done it but it still didn't work. Second of all, I don't know how to add the screenshot. Thirdly, I'm not sure which discussion I've been dragged. I don't remember tagging iPhone as my topic. I'm lost.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi again, Jubilbae!

     

    I understand that you’re still having an issue with uploading files to your Dropbox mobile app, correct?

     

    If yes, then you should be able to add a screenshot here of the error you're receiving by clicking on the small camera icon that should be located above your message box (right before you post your reply on this thread).

    • Jubilbae's avatar
      Jubilbae
      Explorer | Level 4
      2 years ago

      Nancy sorry, I already deleted the app and found another means to save my files

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