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Forum Discussion

Jodes's avatar
Jodes
Helpful | Level 5
3 years ago

Dropbox app won't upload images anymore from the iphone

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?
Mobile
Sync
upload
  • Megan's avatar
    Megan
    3 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

Jodes's avatar
Jodes
Helpful | Level 5
@Megan I have restarted my phone. I have tried uploading directly from the image and get error messages. I’ve tried doing it from the Dropbox end and get the same error.

Dropbox has asked me twice now to report the problem which I have but nothing has changed and there’s no actual ‘contact us’ for Dropbox so I’m wondering if I should stop using them and go to another similar service.
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey Jodes, what is the OS of your mobile app, and what about the version of the Dropbox app that you have installed there? 

 

You mentioned you get an error, can you let me know what the error is, please? 

  • Jodes's avatar
    Jodes
    Helpful | Level 5
    3 years ago

    Hi Megan 

    Dropbox version 294.2

    software for phone 15.6.1

    There is no error code, it just says 'couldn't upload file, can you give us more details so we can fix it?' which I've been doing now for days and it isn't fixed. After I get that one it's 'couldn't load file. Sorry, an error occurred. Please try again later'. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey Jodes, do you use camera uploads to sync your content? 

       

      Have you tried to clear your app's cache? If not, can you try accessing your Dropbox settings, and giving it a go? 

      • Jodes's avatar
        Jodes
        Helpful | Level 5
        3 years ago

        Megan how would you clear the cache of an app? I don't appear to have any controls to clear app caches in the settings of dropbox, it only shows me what dropbox can access, and under settings my only options are to delete it or offload it but offloading will keep all the data anyway so no effect on cache. I tried googling how but there appears no real way of clearing a cache, just deleting apps. 

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