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nsawicki's avatar
nsawicki
Explorer | Level 3
6 months ago

Desktop files not syncing from my computer to the site

Many files and folders that I have edited on my desktop are not updating online. I have checked all the settings (allowed use offline), checked my network, unlimited upload speed, uninstalled and reinstalled, and don't know what else. Attached screenshots are of my desktop (see two files updated yesterday) and my online account (those docs listed as last updated May 6). Please help!

 

 

Desktop
Mac
Sync
Web
  • nsawicki's avatar
    nsawicki
    Explorer | Level 3
    6 months ago

    And on my Dropbox desktop app, it says "Your files are up to date."

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Hey there nsawicki - sorry to hear about your syncing issue.

       

      Could you please send us a screenshot of how those files look inside your Dropbox folder and another one of the app's exact status and version as shown in your menu bar/system tray?

       

      Did you reboot your computer since you first noticed this by the way and have you checked the files content as well apart from their time-stamps? 

       

      Let us know more and we'll take it from there.

      • nsawicki's avatar
        nsawicki
        Explorer | Level 3
        6 months ago

        Thanks. I have restarted my computer several times. The content of the files online is old; the content of the files on my desktop is up-to-date - and note that there are several other files I've worked on in the past week or two that have the same issue. Attached are the screenshots you requested (I think). FWIW, I recently got a new computer (Macbook Air, replacing an old one) and did not have any issues transferring or installing Dropbox.  In my Preferences, the version is listed as Dropbox v200.3.7010.

        [screenshots removed by Moderator for security reasons as per the Community's Guidelines]

         

         

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