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Forum Discussion

abelke's avatar
abelke
Helpful | Level 6
2 years ago

Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out

Hello,   I logged on this morning to find that my desktop app (Windows 10) for Dropbox is stuck on "Updating Dropbox Account..." and won't budge. I even attempted to re-install Dropbox, and that ...
Desktop
Sync
Windows
  • abelke's avatar
    abelke
    2 years ago

    Hi Hannah,

     

    I decided to try rodneyseverson workaround and do an uninstall/reinstall of Dropbox, and that seemed to work.

     

    I'd rather not have taken this solution because deleting and re-downloading over 700 GB of assets isn't ideal, but I couldn't wait any longer at work.

     

    Thanks anyway for your help. Please remember this when sending out new patches of Dropbox in the future.

     

    Thanks,

    Aimee

ak47uk's avatar
ak47uk
Explorer | Level 4

I had a report this morning from a client using Dropbox for Business that their computers have stopped syncing with Dropbox and are saying "Updating Dropbox account". Windows 11 Pro systems, Dropbox seems to have updated to a Beta version (186.3.6141).

 

I tried restarting Dropbox, rebooting the system, removing Dropbox and reinstalling but I cannot get it to sign in and sync files. 

 

Has anyone else had any more luck? When I signed into dropbox.com it says "Update scheduled Sat, Oct 28, brings more file organisation. Expect limited access for a few hours, starting at 02:00." but it is now nearly 12:00 and I wouldn't have expected this to affect the sync client. 

 

ak47uk's avatar
ak47uk
Explorer | Level 4
2 years ago

Update:

Of the two systems with this issue, on Saturday I removed the Beta vesion of Dropbox (still not sure how this was installed, must have been pushed by Dropbox as an auto update) from one and installed the latest 185.x version from winget, I left the other system as-is. Both systems were left on and did not sleep over the weekend, this morning the one I had downgraded started to sync again but the other did not.

 

I removed the Beta, installed latest from Winget, was asked to sign in again and now it is syncing. The Dropbox folder name has changed from "Dropbox (Company Name)" to "Company Name Dropbox". I believe this issue was caused by the updates Dropbox made to the folder names etc. I read the guides sent to me from Dropbox over the weeks before these updates and had completed all the prep steps.

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