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Forum Discussion

Darren A.'s avatar
Darren A.
New member | Level 2
9 years ago

Desktop app is syncing some files forever

Hi All,

 

A week or so ago dropbox got stuck syncing. Says syncing 42 files, forever. Some files are being synced, but others arent. I reinstalled software, I relinked the account. Nothing has worked. Running Win10, dropbox version 12.4.22.

 

Any help greatly appreciated!

 

Thanks!

Sync
  • madhatterts's avatar
    madhatterts
    9 years ago
    13.4.21 seems to have worked for me on Win 7. The DropBox support people did respond and we're asking questions but since it seems to be working now I'm happy.
  • steffen_le's avatar
    steffen_le
    9 years ago
    I think I found the problem on my machine. But there must be a bug. The problem always starts when I try to rename a file. This copying and deleting the file in one stroke does not work on my Windows 10 32-bit computer. Best wishes
  • drftr's avatar
    drftr
    Helpful | Level 5
    9 years ago

    Same problem here. I installed the latest version. Didn't do the trick. An unlink / relink did and the number of files being synced dropped to zero. But then I changed 2 files, they are synced, but Dropbox shows these files are being synced for a hour now. Seems that an unlink / relink works, but you will still have the same problem... :-(

     

    drftr

    • drftr's avatar
      drftr
      Helpful | Level 5
      9 years ago

      Taking a better look it seems that when moving files on my (your?) computer they are copied on the web instead, so without deleting the original.

       

      So say you're moving 2 files on your pc, on the website it does move those 2 files but the app will continue syncing the 2 files that don't exist in that location on your pc anymore.

       

      Is that what you're seeing as well?

       

      drftr

      • madhatterts's avatar
        madhatterts
        Helpful | Level 5
        9 years ago

        Running Dropbox 12.4.22 on Windows 7. My system was stuck indexing 9 files. I reinstalled the app and moved the files to a new location. The problem with being stuck indexing files returned within a day. 

  • rpetje's avatar
    rpetje
    New member | Level 2
    9 years ago

    The same problem. We have serious problems with that. It is necessary to solve the problem quickly.

    • steffen_le's avatar
      steffen_le
      Helpful | Level 6
      9 years ago
      May I ask, is it the same like with my computers that the problem appears only on Windows 32-bit systems?
      • madhatterts's avatar
        madhatterts
        Helpful | Level 5
        9 years ago
        I am experiencing this on a 64 bit Windows 7 system.

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