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Forum Discussion

Darren A.'s avatar
Darren A.
New member | Level 2
9 years ago

Desktop app is syncing some files forever

Hi All,   A week or so ago dropbox got stuck syncing. Says syncing 42 files, forever. Some files are being synced, but others arent. I reinstalled software, I relinked the account. Nothing has wo...
sync
  • madhatterts's avatar
    madhatterts
    9 years ago
    13.4.21 seems to have worked for me on Win 7. The DropBox support people did respond and we're asking questions but since it seems to be working now I'm happy.
  • steffen_le's avatar
    steffen_le
    9 years ago
    I think I found the problem on my machine. But there must be a bug. The problem always starts when I try to rename a file. This copying and deleting the file in one stroke does not work on my Windows 10 32-bit computer. Best wishes
drftr's avatar
drftr
Helpful | Level 5

Taking a better look it seems that when moving files on my (your?) computer they are copied on the web instead, so without deleting the original.

 

So say you're moving 2 files on your pc, on the website it does move those 2 files but the app will continue syncing the 2 files that don't exist in that location on your pc anymore.

 

Is that what you're seeing as well?

 

drftr

madhatterts's avatar
madhatterts
Helpful | Level 5
9 years ago

Running Dropbox 12.4.22 on Windows 7. My system was stuck indexing 9 files. I reinstalled the app and moved the files to a new location. The problem with being stuck indexing files returned within a day. 

  • steffen_le's avatar
    steffen_le
    Helpful | Level 6
    9 years ago

    I do have the same problem with Windows 10 32-bit. Tried to reinstall and reconnect the dropbox several times. Deinstalled the antivirus, tried the suggestions. 

    I additionally removed all configuration files from programs in it. Nothing helps. Two other computers with Windows 10-64 do the sync without any problem. 

    Could it be that there is a bug in the version 12.4.22?

    • steffen_le's avatar
      steffen_le
      Helpful | Level 6
      9 years ago
      I will try reinstalling now once again. After that I try the beta version. What a pitty that there is now download for older versions.
      • drftr's avatar
        drftr
        Helpful | Level 5
        9 years ago

        Steffen,

         

        Filehippo has older and original versions for download. I guess I'll just wait for the new version but if that has the same problem I'll download an older version as well.

         

        Please let us know if you were successful.

         

        drftr

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