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Forum Discussion

selkie19's avatar
selkie19
Explorer | Level 4
2 years ago

Desktop app is stuck at indexing for days

Hello, I have Dropbox on my iMac running 12.6.3 Monterey. Dropbox has been stuck on indexing for over a week. I have tried the troubleshooting advice but haven't had success. Any ideas? Thank you!...
desktop
Mac
sync
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the screenshot, selkie19.

     

    Can you also check the article that Walter linked in his previous reply, on how to fix syncing issues, to see if any of the suggestions there are helpful?

ar_reeft's avatar
ar_reeft
Explorer | Level 4
2 years ago

Hi

 

My dropbox is stuck at indexing.

 

I have tryed to fix both hardlinks and permissions as descriped here

https://www.dropboxforum.com/t5/Create-upload-and-share/My-desktop-app-is-stuck-at-syncing-and-I-need-help-with-the/td-p/405492 

This only resulted in the indexing went from 93 to 1665 files. It's now over an hour ago and the numbers still haven't dropped, so I don't think it's doing anything.

 

I the joblist it's using power but not much else

 

I really need to get those 6 files uploaded.

 

Please explain what to do...

 

regards Anja

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ar_reeft, thanks for posting here today! 

     

    How long is the app stuck "indexing" content? It might sound trivial, but have you tried signing out of the app, then back in? 

     

    Keep me posted! 

    • ar_reeft's avatar
      ar_reeft
      Explorer | Level 4
      2 years ago

      Hi Megan

       

      I'm not sure how long it's have been stuck - I made I change yesterday (the 6 files to be uploaded) which I noticed didn't apply to my other PC.

      But if it had started yesterday or earliere I don't know.

      Is there a way to see it? 

       

      Yes, I have signed out and in ( in fact I have tried to close dropbox in the tasksmanager )

       

      Anja

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi ar_reeft, can you please simply reinstall the Dropbox app through this link, to see if that helps?

         

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