You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

cyanantuono's avatar
cyanantuono
Explorer | Level 3
3 years ago

Desktop app is stuck at indexing - do you have any suggestions?

Stuck indexing. Tried restarting app. There doesn't seem to be anywhere to view progress, so I am unaware if it's stuck or just working. At this point, I can't open files directly from their "locatio...
Desktop
Sync
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey cyanantuono, sorry to hear about this.

 

Could you please let us know if you rebooted your computer as well? 

 

If you did and this persists, can you send us a screenshot of the app's exact status as shown in your menu bar/system tray? 

 

Thanks!

  • cyanantuono's avatar
    cyanantuono
    Explorer | Level 3
    3 years ago

    Hi there! Thanks for the reply. I have tried to reboot the computer as well. I have attached some screenshots to help diagnose the problem. Thank you!

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Thanks for the screenshot cyanantuono 

       

      Could you quit and relaunch the desktop app and let me know how it goes?

      • cyanantuono's avatar
        cyanantuono
        Explorer | Level 3
        3 years ago

        Hi Walter - Thanks again for helping me.

         

        I have restarted the computer and restarted the dropbox app. It all still sits appearing to do nothing. Is there supposed to be some sort of indication that it is processing anything?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!