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Forum Discussion

j2762mm's avatar
j2762mm
Helpful | Level 7
6 months ago

Dates of Modified Folders By Other Users Not Updating

Ever since updating to File Provider on Mac (which fixed the issue with auto-downloading of files for Adobe projects, thanks) my Dropbox folder "modified" dates on my Mac do not update when the folde...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there j2762mm - sorry to hear you're having issues with this.

 

Could you please clarify your device's exact OS version and the version and status of the Dropbox desktop app?

 

Also, does rebooting or refreshing your Finder's window help improve matters at all?

 

Let us know more and we'll take it from there. 

j2762mm's avatar
j2762mm
Helpful | Level 7
6 months ago

Thank you.

 

OS version is 14.0 (23A344). Force quitting Finder doesn't seem to change anything, nor does restarting the computer. This has been ongoing for a while so I've been through various restarts and it's a consistent issue. 

 

Dropbox status is normal, "your files are up to date" and everything syncing without issue. Version is 201.4.5552

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    I see, thanks for the additional information j2762mm 

     

    In this case, I'd suggest getting in contact with our support team directly for further assistance as they'll be better equipped to help with account and device specific information.

     

    Let us know if you have anything else to add or ask in the meantime. 

    • j2762mm's avatar
      j2762mm
      Helpful | Level 7
      4 months ago

      Well just so the public can see, this is still not resolved.

       

      Shortly after contacting Dropbox's support I was put in touch with a higher level tech who was gathering info from me. At some point the ticket closed and I could never get in touch with that same person again.

       

      I repeatedly contacted support again, but due to either a bad ticket system, incompetence, or something else, they never were able to put me back in touch with the guy who was working with me. 

       

      Giant waste of time, still spending thousands per year on Dropbox and yet another busted feature and nobody seems to care. 

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