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maad's avatar
maad
New member | Level 2
2 months ago

Data is suddenly missing from "File Request" folder but files appear as thumbnails

All of the files stored in the /File Requested/XYZ screenshots/ folders suddenly disappear; however, the files appear as thumbnails above, and no data has been deleted, according

 

to the log. WTF is this?

 

 

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  • maad's avatar
    maad
    New member | Level 2
    2 months ago

    Although the issue has been resolved, Dropbox's file handling is a joke, as is the non-existent "customer support." 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Thanks for taking the time to reach out to us, maad.

       

      I'm glad to see that your file request issue has been resolved.

       

      I will, however, pass your feedback and comments to our team about this.

       

      If you need anything else, please let us know.

       

      Thanks.

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