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maad's avatar
maad
New member | Level 2
3 months ago

Data is suddenly missing from "File Request" folder but files appear as thumbnails

All of the files stored in the /File Requested/XYZ screenshots/ folders suddenly disappear; however, the files appear as thumbnails above, and no data has been deleted, according   to the ...
File requests
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maad's avatar
maad
New member | Level 2
3 months ago

Although the issue has been resolved, Dropbox's file handling is a joke, as is the non-existent "customer support." 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Thanks for taking the time to reach out to us, maad.

     

    I'm glad to see that your file request issue has been resolved.

     

    I will, however, pass your feedback and comments to our team about this.

     

    If you need anything else, please let us know.

     

    Thanks.

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