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CJZ's avatar
CJZ
New member | Level 2
2 years ago

'Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help' error

Hi guys,   Our company account has been suffering from a "Copy Link" failure issue for months. The symptom is we can't use the "Copy Link" function. Every time the user inside the enterpr...
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AIRRTeam's avatar
AIRRTeam
Explorer | Level 4
2 years ago

Within the last 24hours, I've been getting this error message when trying to create a new share link or copy share a link which has already been generated?

"Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help." - this is the exact error message. Refreshing does nothing and there's just no answers that directly link to this currently. Have not a received an email detailing if it was a ban or anything else. 

 

Any ideas or solutions?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for letting us know, @AIRRTeam.

     

    Have you tried using a different browser or a private browsing window, to see if that helps?

     

    Keep me posted.

    • AIRRTeam's avatar
      AIRRTeam
      Explorer | Level 4
      2 years ago

      Yes, have tried chrome, incognito mode on chrome, firefox and edge. 
      Dropbox app on Mac also produces the same error. No amount of refreshes has solved the issue.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Elaine C.4, interesting. 

         

        Can I send you an email, in order for us to have a closer look into this? 

  • tombell666's avatar
    tombell666
    New member | Level 2
    2 years ago

    Hi Guys

     

    A few of my users are getting a "Can't Display Link" error when I Share files with them.

     

    It seems to share OK from my end, but when they try click on the email link, they get the above error. 

     

    Any ideas ???

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey there, tombell666, let's jump right into this! 

       

      If you try to share a folder, or a link on your end, you don't get any specific errors, do you? 

       

      Does this happen with every single content you share with them? Could you send us, a few screenshots of the errors the members get when they open your shared files? 

       

      Keep me posted!

      • tombell666's avatar
        tombell666
        New member | Level 2
        2 years ago

        Hi

         

        The error only appears at our users end.

         

        I can send files from that folder that work OK. It only seems to be when I send the full folder. Maybe to folder is too big ??

         

        This is the error they get.

         

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