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CJZ's avatar
CJZ
New member | Level 2
2 years ago

'Couldn't copy, but it might be a fluke. Try reloading the page or ask us for help' error

Hi guys,   Our company account has been suffering from a "Copy Link" failure issue for months. The symptom is we can't use the "Copy Link" function. Every time the user inside the enterpr...
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for bringing this to our attention, CJZ.

 

Can you please give us the ticket number of the communication you had with our support team, so we can investigate further?

 

Thanks in advance!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the ticket numbers, CJ.

     

    From what I can see, your second ticket closed, as you didn't reply back to the agent with the info they requested.

     

    Even though the ticket is closed, can you try replying back to that email, to open a new follow-up ticket?

     

    That way our support team will be able to assist you directly.

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