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Forum Discussion
Could not add a shared folder to Dropbox
My daughter sent me an invitation to add and edit a folder that she created in her Dropbox account. When I try to accept the invitation, I receive an error message that says "Could not add to Dropbox...
Hi Jay! Thanks for reaching out.
The shared folder is 121.3 MB.
My account shows 5.5 GB free space.
Mike
The shared folder is 121.3 MB.
My account shows 5.5 GB free space.
Mike
Jay
Dropbox Staff
Dropbox StaffCould you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
- Jay,
I've been using Google Chrome Android for years and it has always worked. Others are using the same browser and have not had problems sharing folders. I guess it's possible it's Chrome but if it was, wouldn't Dropbox be getting a huge influx of support requests from the millions of Chrome Android users?
I tried incognito mode, clearing the browser cache, restarting the browser, and power cycling the device, but still getting the error...- Jay
The purpose of using a different browser is to see if there could be an issue with the way the browser sends data to Dropbox.
If you're not able to use another browser on the mobile, have you tried adding the shared folder while using a desktop machine and browser, to see if this helps?
Jay, I didn't have or want to put another browser on my phone.
I asked my daughter to send a web link and the link worked, on my phone, using the same Google Chrome browser. Interestingly, the web link opened a page in the browser that looked nearly identical to the one linked to the invitation. The invitation sent thru DropBox, which comes as an email with a button to join the folder, did not work and was the one that generated the error.
Given that the web link worked and got me onto the folder as a member, does this info give you any idea why the invitation did not work?
Thank you,
Mike
