You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

NOCU's avatar
NOCU
Helpful | Level 7
3 years ago

copied link from 'copy dropbox link - menu' doesn't paste anymore.

when i right click a file. a dropbox pulldown menu opens. after clicking 'copy dropbox link' i should be able to share the link after pasting it. but, it stays empty.    i work with a mac an trie...
desktop
Share
Shared Links
  • Walter's avatar
    Walter
    3 years ago

    Oh, I see now. So your shared links were banned and that's why you couldn't generate a shared link through the desktop app as well NOCU - this makes sense now. 

     

    In any case, I'm glad to hear it's sorted now and thank you for your feedback as well.

     

    Let me know if you have anything else to ask or add. 

NOCU's avatar
NOCU
Helpful | Level 7

Thanks for thinking with me Walter!

 

The issue is solved in the meantime.

 

It seemed that i've been exceeded the traffic bandwidth limit of 400GB for a day.

Sounds a bit much to me. But well, i have no other idea why i was blocked from sharing links that got lifted exact 24 hours later.

 

The thing i'm probably most annoyed about, is that i didn't get any notification of this when it happened and was completely left in the dark about it all.

no email, no notification bell or pop up in the Dropbox App etc, nothing. Pretty blunt to do to a customer if you'd ask me.

I get the limit now. But if this can happen, it really would make sense to have some sort of indication that the bandwidth is about to exceed. So you can act on it before it happens. Because now, i wasn't able to meet a couple of deadlines. As you don't easily find a solution for a file-review action by just sharing a link after the render is done and then normally shoot on to the next project. You're just kicked out of your flow for 24 hours.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Oh, I see now. So your shared links were banned and that's why you couldn't generate a shared link through the desktop app as well NOCU - this makes sense now. 

 

In any case, I'm glad to hear it's sorted now and thank you for your feedback as well.

 

Let me know if you have anything else to ask or add. 

  • NOCU's avatar
    NOCU
    Helpful | Level 7
    3 years ago

    No i don't. Have a great day Walter 🙂

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!