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Forum Discussion
Continous indexing since moving to MacOS version
Long term personal user, update the app (currently 163.4.5456) a few weeks ago with the promise of deeper integration with MacOS (13.1).
Since doing this the app has constantly been showing tha...
PS. looking at an old article I also have tried the Log Out and back in again... it had a slightly strange effect to undo the deeper integration and move the folder back to its old location but then gave me the option to select the deeper Mac integration again and moved all the files again and started indexing again.
This seems to have solved the problem as it's now said all files are indexed and up to date!
Maybe one to add to the help page
Walter
Dropbox Staff
Dropbox StaffHey Sandtree, sorry to hear about this.
Can you please check the content of your Dropbox folder and see if you can find those 6 files with a blue syncing icon on them? If you do find them, you could move them out of your Dropbox folder and then back in.
Let me know how it goes!
I've scanned through the files and cannot see them obviously... unfortunately I've many thousands of small files in nested folders which makes it rather impractical
- Nancy
Hi Sandtree, and sorry for jumping in.
As trivial as it may sound, have you tried to restart your device in the meantime? Does the number of files trying to index remain the same after that?
Also, can you please take a look at this Help Center article and let me know if any of the suggestions there seems to help? This way, we’ll isolate this further.
Thanks!
Yes, have rebooted the machine for other reasons and it didn't fix them.
Looking at the article its odd that the "Update Dropbox" instruction links to how to update in the App Store when Dropbox isnt distributed via the App Store?
I've followed all the instructions and they haven't helped (they're obv written when someone knows which file isnt syncing though). I am not sure the "uninstall/reinstall" instructions fully work however as after deleting the app and reinstalling it already had user details, everything indexed etc the second it was reinstalled but I followed what the article said.
PS. looking at an old article I also have tried the Log Out and back in again... it had a slightly strange effect to undo the deeper integration and move the folder back to its old location but then gave me the option to select the deeper Mac integration again and moved all the files again and started indexing again.
This seems to have solved the problem as it's now said all files are indexed and up to date!
Maybe one to add to the help page
