You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

501 studios's avatar
501 studios
Explorer | Level 3
2 years ago

Change the outgoing email address on transfers

Since the update, I have been having issues including the following. For some reason now all transfers are going into everyone's spam mail. Prior to the update this wasn't an issue. I'm not sure if there was a change in email service providers or the sending email name or what but this "no-reply@dropbox.com" is immediately going to spam even basic emails servers like gmail. Instead of making the outbox name look like spam, why not change it to "transfers at dropbox.com" or fileshare at dropbox.com or downloads at dropbox.com, sorry, apparently you are not allowed to have anything that would ber a possible html link.  Getting rid of the "no-reply" would be HUGE. They fixed the app issues that stopped allowing auto-populate on commonly used email addresses, I'm hoping that this can be fixed as well. Both of these issues started happening at the same time.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey 501 studios, thanks for reaching out to our Community!

     

    We really appreciate your feedback regarding this matter.

     

    I will personally pass your comments along to our team.

     

    If you need anything else, don't hesitate to let us know.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!