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Forum Discussion

MamaBear2017's avatar
MamaBear2017
Explorer | Level 4
2 years ago

Cant share files without them registering. Dropbox chat not working.

Cant share files without them registering. Dropbox chat not working.

  • Megan's avatar
    Megan
    2 years ago

    Hey MamaBear2017, how exactly did you share the files? 

     

    If you used your sister's email, I'm guessing you directly shared them with her, which means she needs a Dropbox account, and enough space on her account in order to access them. 

     

    Have you tried following these steps, in order to maybe send your sister a "view only" shared link? 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hey MamaBear2017, sorry to hear you're having issues with this.

     

    I'm not quite sure what the issue is here. Could you provide some additional information please?

     

    Also, when you say the Dropbox chat is not working, did you contact our Support team or are you referring to the Chat-bot?

     

    Let me know more and we'll take it from there. 

    • MamaBear2017's avatar
      MamaBear2017
      Explorer | Level 4

      I uploaded some videos and tried to share with my sister's email, but when she went there, it said she'd have to register to see them, which never happened before.

       

      I clicked a Chat button, I think, but nothing happened.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey MamaBear2017, how exactly did you share the files? 

         

        If you used your sister's email, I'm guessing you directly shared them with her, which means she needs a Dropbox account, and enough space on her account in order to access them. 

         

        Have you tried following these steps, in order to maybe send your sister a "view only" shared link? 

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