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MJ60s's avatar
MJ60s
New member | Level 2
11 months ago

Can't share file access

After not using Dropbox for a while, I've created a new folder and tried to send it to one person as a test and received the following message:

 

 

I have checked all the reasons for a violation and have not done anything I am aware of for this to happen.

 

Can you please help me?

 

 

 

Error Messages
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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi there MJ60s - thanks for your post and sorry to hear you're having issues with this.

     

    Would it be OK if we reached out via email to have a further look internally? 

     

    Also, how long have you been getting this error?

     

    Let us know more and we'll take it from there. 

    • MJ60s's avatar
      MJ60s
      New member | Level 2
      11 months ago

      Hi Walter, an email would be great. This is the first time I've ever logged in and seen this error...no issues previously.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Sure thing MJ60s - you've got :envelope: 

         

        At your convenience, have a look at your inbox and we'll take it from there. 

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