You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MJ60s's avatar
MJ60s
New member | Level 2
11 months ago

Can't share file access

After not using Dropbox for a while, I've created a new folder and tried to send it to one person as a test and received the following message:     I have checked all the reasons for a viola...
Error Messages
Share
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi there MJ60s - thanks for your post and sorry to hear you're having issues with this.

 

Would it be OK if we reached out via email to have a further look internally? 

 

Also, how long have you been getting this error?

 

Let us know more and we'll take it from there. 

  • MJ60s's avatar
    MJ60s
    New member | Level 2
    11 months ago

    Hi Walter, an email would be great. This is the first time I've ever logged in and seen this error...no issues previously.

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Sure thing MJ60s - you've got :envelope: 

       

      At your convenience, have a look at your inbox and we'll take it from there. 

      • MJ60s's avatar
        MJ60s
        New member | Level 2
        11 months ago

        Thanks Walter, I've responded to your email.

         

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!