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Forum Discussion
Can't see uploaded files
A couple of months ago, I uploaded three dozen files, but I can't see them. The links for all but one work, but when I uploaded the errant file again, and tested its link it STILL doesn't work. An...
Nancy
Dropbox Staff
Dropbox StaffHi DHoesly! Thanks for posting on the forum.
Can you clarify which Dropbox platform you used to upload your files, and where you can’t see them exactly now?
Also, did you create shared links for them, and you’re getting an error? Can you send me more details (or even screenshots) of what’s happening?
Let me know, when you’re ready.
If memory serves, I uploaded the files by using Dropbox's button. If I sign into my Dropbox account, I can see only three files, one of which I uploaded today (the one whose link--gotten when I click "share"--still doesn't work. When I Ctrl+Click the link (in a Word doc) I get this error message:
Don't know if that will be helpful to you......
Best regards,
David
- Jay
Hi DHoesly, does the shared link work when you copy and paste it into a browser directly?
What version of Word are you running on your machine?
Since I don't see the reply I entered earlier, the answer to your question is Yes, the link works when pasted into Chrome's URL window; and Office 2016 Word.
Thanks!!
Dave
- Nancy
Hi again, DHoesly! Thanks for the extra info.
To be honest, if the shared link works normally via your web browser, then this is most likely related to Microsoft Word, rather than Dropbox.
What I’d suggest, as the next step, is to have a look with Microsoft directly. They may be able to isolate what’s happening, and provide a solution.
