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Peter1967's avatar
Peter1967
New member | Level 2
2 years ago

Cannot re-sync after account name (folder name) change - Mac

I had a sync folder on my Mac before re-naming my Mac user account (and user folder) and now I get a dialog box displayed when I open my machine that indicates Dropbox is trying to find the sync folder at the old (no longer existent) file path. I tried deleting and re-installing Dropbox but got the same message. Looking for suggestions...

desktop
Mac
sync
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Peter1967, sorry to hear about this.

     

    Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

     

    Thanks!

    • Peter1967's avatar
      Peter1967
      New member | Level 2
      2 years ago

       

      bn.BUILD_KEY: Dropbox
      bn.VERSION: 182.4.6427
      bn.constants.WINDOWS_SHELL_EXT_VERSION: 64
      bn.is_frozen: True
      machine_id: 48808ae6-4xxx
      pid: 924
      ppid: 1
      uid: 501
      user_info: pwd.struct_passwd(pw_name='Peter', pw_passwd='xxxxxxx', pw_uid=501, pw_gid=20, pw_gecos='Peter', pw_dir='/Users/Peter', pw_shell='/bin/zsh')
      effective_user_info: pwd.struct_passwd(pw_name='Peter', pw_passwd='xxxxxxx', pw_uid=501, pw_gid=20, pw_gecos='Peter', pw_dir='/Users/Peter', pw_shell='/bin/zsh')
      euid: 501
      gid: 20
      egid: 20
      group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'test', 'Peter'])
      effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='x', gr_gid=20, gr_mem=['root', 'test', 'Peter'])
      DYLD_LIBRARY_PATH: None
      cwd: '/'
           real_path='/'
                  mode=0o40755 uid=0 gid=0
           parent mode=0o40755 uid=0 gid=0
      HOME: '/Users/Peter'
      appdata: '/Users/Peters-PC/.dropbox/instance1'
               real_path='/Users/Peters-PC/.dropbox/instance1'
                      not found
               parent not found
      dropbox_path: None
                          not found
                    parent not found
      sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                      real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                            mode=0o100755 uid=501 gid=20
                      parent mode=0o40755 uid=501 gid=20
      trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                      real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                            not found
                      parent not found
      tempdir: '/var/folders/cj/khqtbx4s6wndm_kr3vc4b8j40000gn/T'
               real_path='/private/var/folders/cj/khqtbx4s6wndm_kr3vc4b8j40000gn/T'
                      mode=0o40700 uid=501 gid=20
               parent mode=0o40755 uid=501 gid=20
      Traceback (most recent call last):
        File "desktop/dropbox/client/main.py", line 1279, in safe_makedirs
        File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs
        File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
        File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
        File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
      PermissionError: [Errno 13] Permission denied: '/Users/Peters-PC'
       
      During handling of the above exception, another exception occurred:
       
      Traceback (most recent call last):
        File "desktop/dropbox/client/main.py", line 8005, in main_startup
        File "desktop/dropbox/client/main.py", line 2701, in initialize
        File "desktop/dropbox/client/main.py", line 1642, in startup_low
        File "desktop/dropbox/client/main.py", line 1288, in safe_makedirs
        File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs
        File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
        File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
        File "../mac_arm64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
      PermissionError: [Errno 13] Permission denied: '/Users/Peters-PC'

       

       

      Does that help?

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