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Forum Discussion
Files not syncing after re-organizing them on my desktop
Help! I was doing a massive organization of all my dropbox files (on my desktop, just moving things into different folders within the Dropbox folder, renaming files, deleting duplicates) ... Some things were taking a while but at a certain point I noticed that tons of the folders have red x's and the files within those folders won't open. I get an error that says: "The operation couldn’t be completed. Resource deadlock avoided."
A couple things to note:
- I'm on a MacBook Pro, running OS Sonoma 14.2.1 (this just got updated today, a couple hours before this!). So maybe there is something with the update?
- My MacBook is also full in terms of memory (the hard drive is full). A lotr of my Dropbox files are "online-only" but with all the viewing, cutting, pasting, I might have run into some kind issue with the operations, where they just couldn't be performed anymore
- I've emptied my trash, cleared my cache, deleted un-used apps ...
- When I login to Dropbox on the web, it looks different (it looks like how it looked yesterday, but doesn't reflect all the cleanup and reorg I did today).
Help! I don't want to lose files of course. And I've done so much cutting, pasting, renaming it's getting confusing. One of the things I did was move a lot of stuff over from icloud to Dropbox, to have things more consolidated. Those things are no longer in icloud. So simply reverting to yesterday's version will be bad bc I will lose all these new icloud files that i tried to move in.
Appreciate your help. OF COURSE its midnight on Friday so there is no Dropbox support for two days. It actually seems insane they do not have better support given how expensive the business plan is. But in any event I really appreciate any advice you can share!
Haley
I figured out what the issue was. I had unsupported characters in some of the filenames (emoticons). Would have been helpful if Dropbox had given a more specific error. And would be REALLY GREAT if Dropbox had better support!! I spent several hours trying to figure this out. But fortunately the issue is now resolved. Thank you.
- Walter
Dropbox Staff
Hey haley100 - sorry to hear about this.
Could you please send us a screenshot of the Dropbox desktop app's exact status and version as shown in your menu bar?
I'm only asking because it sounds like it hasn't fully synced your changes yet.
Let me know what you find and we'll take it from there, Haley.
I figured out what the issue was. I had unsupported characters in some of the filenames (emoticons). Would have been helpful if Dropbox had given a more specific error. And would be REALLY GREAT if Dropbox had better support!! I spent several hours trying to figure this out. But fortunately the issue is now resolved. Thank you.
- Walter
Glad to hear it's sorted now and thank you for the feedback too, Haley.
See you around the Community and have a lovely week ahead!
