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haley100's avatar
haley100
New member | Level 2
11 months ago

Files not syncing after re-organizing them on my desktop

Help! I was doing a massive organization of all my dropbox files (on my desktop, just moving things into different folders within the Dropbox folder, renaming files, deleting duplicates) ... Some thi...
Desktop
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  • haley100's avatar
    haley100
    11 months ago

    I figured out what the issue was. I had unsupported characters in some of the filenames (emoticons). Would have been helpful if Dropbox had given a more specific error. And would be REALLY GREAT if Dropbox had better support!! I spent several hours trying to figure this out. But fortunately the issue is now resolved. Thank you. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey haley100 - sorry to hear about this.

 

Could you please send us a screenshot of the Dropbox desktop app's exact status and version as shown in your menu bar?

 

I'm only asking because it sounds like it hasn't fully synced your changes yet. 

 

Let me know what you find and we'll take it from there, Haley. 

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