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jfricker's avatar
jfricker
Explorer | Level 3
2 years ago

Cannot access someone else's Dropbox folder

Our company has a Dropbox folder we all use to share files. We have a new manufacturer that we are working with that has their own Dropbox folder. A link to their folder was sent to all of use but so...
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  • Nancy's avatar
    Nancy
    2 years ago

    Hey jfricker, hope it’s OK to jump in, too. 

     

    Can you please ask from the owner of the folder to try Jay’s suggestion, and let us know if it helps? 

     

    If not, we’ll troubleshoot this further.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi jfricker. could you try changing the name of the shared folder so that it's shorter and without any symbols in it to see if this helps?

jfricker's avatar
jfricker
Explorer | Level 3
2 years ago

he link is not our company's folder it is a folder from another company we represent. The link was sent to us.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey jfricker, hope it’s OK to jump in, too. 

     

    Can you please ask from the owner of the folder to try Jay’s suggestion, and let us know if it helps? 

     

    If not, we’ll troubleshoot this further.

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