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jfricker's avatar
jfricker
Explorer | Level 3
2 years ago

Cannot access someone else's Dropbox folder

Our company has a Dropbox folder we all use to share files. We have a new manufacturer that we are working with that has their own Dropbox folder. A link to their folder was sent to all of use but so...
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  • Nancy's avatar
    Nancy
    2 years ago

    Hey jfricker, hope it’s OK to jump in, too. 

     

    Can you please ask from the owner of the folder to try Jay’s suggestion, and let us know if it helps? 

     

    If not, we’ll troubleshoot this further.

jfricker's avatar
jfricker
Explorer | Level 3

Hope this helps!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the screenshot, jfricker!

 

If the users that are having this issue go to their Shared tab, do they see the folder there? And are they able to add it?

  • jfricker's avatar
    jfricker
    Explorer | Level 3
    2 years ago
    No it shows early then won’t open and disappears

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