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Forum Discussion
Can I use an email forwarded for 'Email to Dropbox' feature for attachments?
I've enabled the email to dropbox feature and can receive emails to long email address supplied. I've tried setting up a shorter email on my custom domain to auto forward to the long address but it...
- It can’t be done. I had got in contact with their advanced support team and below is the response I got:
Hello there,
Thanks for contacting Dropbox Support! My name is Iliana, and I am an Advanced Support Specialist. I will be assisting you further with this matter.
I understand you are trying to redirect emails to the "Email to Dropbox" email address. At this time, it is not possible to set up auto-forwarding or any email redirect because it requires a confirmation code sent to the "Email to Dropbox" address behind the scenes, and this code can not be received when not sent direct to the Dropbox-generated email. At this time, the Dropbox-generated email address is the only one that can be used to upload to Dropbox. The confirmation code is not something that you will see on your end.
Megan
Dropbox Staff
Dropbox StaffHi boj_man, happy Wednesday!
Can you confirm that you followed the steps outlines in this Help Center article?
Keep in mind that this feature is for Business accounts, not personal ones. What do you see when you access your plan page? I'd appreciate a screenshot of the option where you enabled the feature, so I can have visual too.
Hi Megan
Sorry, you didn't link any help article in previous responses. However, the feature is enabled and working as I stated previously. It seems to only work if directly emailed.
My question still stands if automatic email forwarding/redirecting emails are accepted by Dropbox.
The forwarder I've set up works when I include an additional address to send it to, so it seems to be on the Dropbox side where the emails are either not received or not being processed correctly to add the attachments to the dropbox folder.
Screenshots of the my free/basic account and a 2nd screenshot of the "Email to dropbox" feature enabled (with email address hidden)
Current free plan
- Megan
Hey boj_man, happy Monday!
I just sent you an email, in order for us to have a closer look into this. Reply back as soon as possible, and we'll take it from there.
Cheers!
Hello,
I have the exact same question about forwarding.
I have an email redirection set from `archive@mydomain.com` to `my.random.generated.address@addtodropbox.com`.
I never get any document in my Email Attachement folder when sending to the `achive@mydomain.com`
- It can’t be done. I had got in contact with their advanced support team and below is the response I got:
Hello there,
Thanks for contacting Dropbox Support! My name is Iliana, and I am an Advanced Support Specialist. I will be assisting you further with this matter.
I understand you are trying to redirect emails to the "Email to Dropbox" email address. At this time, it is not possible to set up auto-forwarding or any email redirect because it requires a confirmation code sent to the "Email to Dropbox" address behind the scenes, and this code can not be received when not sent direct to the Dropbox-generated email. At this time, the Dropbox-generated email address is the only one that can be used to upload to Dropbox. The confirmation code is not something that you will see on your end.
