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Forum Discussion

saher332's avatar
saher332
New member | Level 2
7 years ago

Can I resume large file upload?

I have a large video file that 16 GB and I copied it to dropbox folder and Dropbox desktop app showing me the file is being synced but I waited for more than 14 hours and still the same, my internet ...
Sync
upload
  • Rich's avatar
    Rich
    7 years ago
    When you hover your cursor over the icon (as described above) it will tell you the number files remaining, the speed and the estimated time remaining.
techperson's avatar
techperson
New member | Level 2

Hovering the cursor over the Dropbox icon in the menu bar (Mac) gives no information about the status of a stuck file. Clicking the icon says Connection Is Secure and gives connection info.

 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey techperson, it looks like the file upload has been stuck on your end, please correct me if I’m wrong in my assumption. If it’s not too much trouble for you, could you elaborate a bit on the steps you’ve already tried on your end to amend this behavior, so as to make sure I’m following-up with you correctly? Are you seeing any error messages by any chance? I’d appreciate a screenshot (omitting personal info) of what the message reads, as it would point us towards the best next steps; please include it in your next message if possible. 
 
Thanks in advance for the time you’re devoting to work on that with me & I'll be awaiting your next update & we’ll take it from there! 

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