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Forum Discussion

saher332's avatar
saher332
New member | Level 2
7 years ago

Can I resume large file upload?

I have a large video file that 16 GB and I copied it to dropbox folder and Dropbox desktop app showing me the file is being synced but I waited for more than 14 hours and still the same, my internet upload speed is 100 mbps according to speedtest.net 

  • Rich's avatar
    Rich
    7 years ago
    When you hover your cursor over the icon (as described above) it will tell you the number files remaining, the speed and the estimated time remaining.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    If you're using the Dropbox client on your computer and the file was placed in the local Dropbox folder, then it will resume the file automatically if the transfer is interrupted.

    If it appears to be stuck, hover your mouse cursor over the Dropbox icon in the system tray (Windows) or menu bar (Mac) and see what Dropbox reports for its status. You might also want to read the following help article.

    https://help.dropbox.com/syncing-uploads/stuck-syncing

    • techperson's avatar
      techperson
      New member | Level 2

      Hovering the cursor over the Dropbox icon in the menu bar (Mac) gives no information about the status of a stuck file. Clicking the icon says Connection Is Secure and gives connection info.

       

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        Hey techperson, it looks like the file upload has been stuck on your end, please correct me if I’m wrong in my assumption. If it’s not too much trouble for you, could you elaborate a bit on the steps you’ve already tried on your end to amend this behavior, so as to make sure I’m following-up with you correctly? Are you seeing any error messages by any chance? I’d appreciate a screenshot (omitting personal info) of what the message reads, as it would point us towards the best next steps; please include it in your next message if possible. 
         
        Thanks in advance for the time you’re devoting to work on that with me & I'll be awaiting your next update & we’ll take it from there! 
    • saher332's avatar
      saher332
      New member | Level 2

      Is there any way I can see a status bar like the percentage of completion 

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        When you hover your cursor over the icon (as described above) it will tell you the number files remaining, the speed and the estimated time remaining.

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