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SGKarp's avatar
SGKarp
Helpful | Level 6
6 years ago

Camera uploads has a stuck photo

For weeks now, Camera uploads has a message at the top: Camera uploads (1 left) Couldn't upload photo. Tap for more info. Tapping just gives me the generic help page, which is oriented toward comp...
Camera uploads
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  • Lusil's avatar
    Lusil
    6 years ago
    Sorry to hear that, StephenRD. 
     
    Since you’ve tried out some initial troubleshooting from your end (awesome work!), I’d recommend moving this discussion to email as well, since account-specific info may be required. I’ve gone ahead and sent you an email to the email address connected to your Forum profile.
     
    At your convenience, please have a look at your inbox for my latest message. Cheers! :grin:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey there Tara F.4, 

Since you mention:

Tara F.4 wrote:

So on chance that there is/was a wifi issue (I'm sitting at my desk with PC running fine on wifi) changed setting to "use data" for dropbox on phone and the last item just uploaded.

This generally indicates that there could be a problem with the WiFi network connecting to your device and would recommend to reach out to your ISP. 

However, in order to ensure troubleshooting, could you please confirm for me if you've tried enabling camera uploads from a different WiFi? 

Let me know what you find! 

Mr-B's avatar
Mr-B
Helpful | Level 6
6 years ago

As I and others have found the issue is clearly with Dropbox as it needs a "kick" in terms of taking a screenshot or switching between perfectly functional networks to make it upload again. And this thread is us "reaching out to you"!

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