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Forum Discussion
Camera Upload says new photos "have already been imported"
I have been using the "Camera Upload" feature for downloading photos from my iPhone to my Dropbox on my MacBook. 99% of the time it works great. For the past few weeks I get a message that says "All ...
You can clear the Dropbox app’s cache by opening your mobile app, and going to the Account tab > gear icon on the top right corner. The option to clear the cache is further down the page.
You can reinstall the app just on your iPhone, since the photos should be automatically uploaded from there.
Thanks for the reply!
It does happen when I take a new photo and try to sync. No new photos in my folder. Oddly enough, the number of photos in the message changes too.
Here is a screenshot of the message.
Hoping you can help get this solved.
Nancy
Dropbox Staff
Dropbox StaffThanks for the screenshot! Did you also try my suggestion to clear the Dropbox cache, and reinstall the app? If yes, did it seem to help a bit?
How do I clear the cache?
And do I need to reinstall the desktop app? Or something on my phone?
- Nancy
You can clear the Dropbox app’s cache by opening your mobile app, and going to the Account tab > gear icon on the top right corner. The option to clear the cache is further down the page.
You can reinstall the app just on your iPhone, since the photos should be automatically uploaded from there.
I reinstalled the iPhone app and cleared the cache on my phone, but still the same problem
And I'm not sure if this was clear, but this message is when I plug my device into my laptop, which is how I always used Camera Uploads. It worked fine until mid-December.
Any ideas?
