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Forum Discussion
App indicates all files synced but nearly all files and folders have an online-only status icon
This is in regard to Dropbox on macOS 13.6.6. In my sync settings, I have always used "Available offline" and that remains the current setting.
After starting my Mac today, in my Dropbox folder...
Hey TomL1, thanks for the update here.
I'm afraid there's no way for us to check why the app might have done that, but I'll definitely pass your feedback along to our team.
You don't have to go through each file and switch it to available offline; you can follow the same steps for the Dropbox folder itself an all files in the Dropbox folder will sync to your computer.
As for your case, aspahn, have you also tried switching them to available offline, using the steps above, to see if that helps?
Hannah
Dropbox Staff
Dropbox StaffHey TomL1, thanks for reaching out to our Community!
Is it possible that your hard drive space is running a bit low?
The app does have the ability to indicate that and automatically switch some files to online-only, to help you save hard drive space.
Nonetheless, you can simply select the files/folders you want, right-click them and choose "make available offline", to sync them down to the computer.
Let me know how it goes.
Thanks for the input, Hannah.
My system drive has 63 GB of free space. My entire Dropbox account occupies 15 GB. So I don't think that's the issue. If I use Finder to select my Dropbox folder and bring up its info window (Cmd-I), it says the folder holds only 1.7 GB of content, so most of my content is not synced.
A few folders *are* synced. One of them, at the top-level of my account, has a green check icon, as expected. But for the other synced content, none of the folders and files that are synced show the green check. They are synced (I can access the content), but Dropbox is not handling the status icons correctly.
Note this is after a re-install and a restart.
> Nonetheless, you can simply select the files/folders you want, right-click them and choose "make available offline", to sync them down to the computer.
That's really not a good solution. I want all of the files synced. I'm not going to click on all of them. It would be more feasible to get them by syncing the containing folders, but even that is an unreasonable amount of work. I'm in a rural location; our internet has gone down a few times just in the last month. I need my files always local. I'd set up Dropbox to work that way. How can I just get all my files synced all of the time again? And what led Dropbox to locally delete many GB of local content without ever asking or even letting me know? This absolutely should never happen.
-Tom
