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Forum Discussion

Scott H.46's avatar
Scott H.46
Helpful | Level 5
7 years ago

Android Phone photos "waiting to upload"

OK I take 2 photos yesterday on my G8 Android phone.  Get home about 8 o'clock and my phone goes on my wi-fi network.  It's now 10AM next day and 2 photos are still "waiting to upload".  The blue bar...
Mobile
Sync
upload
  • Scott H.46's avatar
    Scott H.46
    7 years ago

    OK after checking all settings and then searching more it seems an update and changed the permissions for the Dropbox app itself.  Changed to allow camera, restarted and photos sync'd!

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey there Scott H.46, glad to hear that you were able to resolve your concern and thanks for keeping us in the loop! If anything else pops up or you have any other questions, don’t hesitate to get back to us. In the mean time, have a wonderful day ahead! :laughing:

Scott H.46's avatar
Scott H.46
Helpful | Level 5
7 years ago

Unfortunately after those uploaded it again refuses to upload.  I've had two that for a week have not uploaded and took two more today that are all just sitting there "waiting to upload".  One started with the blue bar and then stopped and went back to "waiting to upload".   Checked permissions again and they are fine.  On home network with strong signal.

 

So I restarted the phone just to check.  The older photos upload immediately.  One of the newer ones starts to upload gets 1/3 or 1/2 way and goes back to "waiting to upload" with the other one.

 

So I restart again. The first one went to 90% the went to "waiting to upload", then it went to 50% and back to "waiting to upload", did that again, and again............seems to be in a loop.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi, sorry to hear you’re still having trouble with this. Since you have mentioned that you’re connected to the internet, I’d kindly recommend try signing out and signing back in:
    1. Tap the menu button on the top-left of the screen.
    2. Tap the gear icon (or Settings in older versions of the app).
    3. Tap Sign out from Dropbox.
    Let me know if this helps! :nerd:
    • Kevin26's avatar
      Kevin26
      New member | Level 2
      6 years ago

      Hi, I am having the same problem with a new Samsung A40.  Tried restarting, setting app permissions to include 'camera', and logging out and back in again.

      It repeatedly seems to try to upload, get part way, and then give up and says "waiting to upload..."   It keeps retrying, running down the battery.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey there Kevin26, sorry to hear that. 

        As a first step, could you please confirm for me if you're running the latest version of the mobile app?

        If you are, could you please let me know if you've tried connecting to WiFi while having your cellular data turned on/off, as well as giving another WiFi network a try?

        Finally, could you try clearing your mobile app's cache? Maybe that will do the trick. 

        Let me know what you find!

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